Reduce RTO Losses by Up to 40% with Automated NDR
Convert failed delivery attempts into successful handovers. Re-engage buyers instantly via automated IVR calls, WhatsApp, and SMS workflows to capture updated address details.
Automated NDR Resolution Features
Stop manual phone calls. Automate buyer verification and re-dispatch instructions instantly.
Automated Buyer IVR Calls
Instant outbound IVR phone calls placed to buyers on non-delivery to confirm preferred delivery date and time slot.
Interactive WhatsApp NDR Bot
Send WhatsApp messages with interactive buttons allowing buyers to share updated address details or change delivery dates.
Courier Fake Remark Detection
Cross-verify rider remarks ("Customer Refused" / "Door Closed") via automated buyer SMS response to catch fake courier attempts.
Direct Carrier Re-attempt API
Once buyer updates details, OneStall automatically pushes re-attempt requests directly to courier manifest systems.
Buyer Self-Service Address Portal
A web link sent to buyers allowing them to correct pin codes, add nearby landmarks, or update phone numbers.
NDR Analytics Dashboard
Analyze courier-wise NDR conversion performance, top undelivered reasons, and agent resolution metrics.
4 Steps to Recover Undelivered Orders
Automated NDR recovery workflow
NDR Triggered
Courier flags failed delivery attempt in real-time.
Automated Outreach
System places IVR call & WhatsApp message to buyer.
Buyer Updates Detail
Buyer selects new date or provides updated landmark.
Re-attempt & Delivered
Courier re-delivers package successfully to buyer.
Stop Losing Orders to NDR & RTO Today
Automate your non-delivery report workflow and convert up to 40% of undelivered packages into successful sales.